G118 Terms and Conditions – Official Platform Usage Guide

1 Acceptance of Terms

By accessing, registering for, or using any services provided by g118 through the official website at g118.vu or through any associated mobile app, you acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions.

These Terms take effect from the date you first access the g118 platform and will continue to apply for as long as your account remains active. Continued use of the platform following any amendments to the Terms constitutes acceptance of those changes.

2 Eligibility & Registration

To register and use g118 services, you must meet the following eligibility requirements:

• Be at least 18 years old on the registration date.
• Not located in a region or jurisdiction where online gambling activity is fully prohibited by local law.
• Register only one account only — ownership of multiple accounts by the same individual is a violation of these terms.
• Registering accurate, complete, and up-to-date personal information including full name, date of birth, phone number, and email address.
• Not previously banned or suspended from the g118 platform.

Identity Verification Process (KYC)

G118 conducts an identity verification process (KYC) as part of our commitment to platform security. Users may be asked to submit valid identification documents such as a national ID, passport, or other supporting documents when required — particularly before large withdrawals are processed. This process is industry standard and is designed to protect all users.

3 User Account

Each user is fully responsible for the security of their account login credentials. g118 recommends the following measures to protect your account:

• Use a strong, unique password that is not used on any other platform.
• Do not share your login credentials with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Contact g118 customer support immediately if you suspect any unauthorised access to your account.

G118 shall not be liable for any losses arising from a user's failure to maintain the security of their login credentials. Any activity occurring under your account is deemed to have been carried out by you unless there is clear evidence to the contrary.

4 Deposit & Withdrawal

4.1 Deposit

G118 accepts deposits via a range of legitimate payment methods, including FPX, online banking, and supported local e-wallets. All deposits are credited to the account instantly upon confirmation from the payment provider.

• Minimum and maximum deposit limits vary depending on the selected payment method.
• Only deposits made using a payment method registered in your own name are accepted.
• Deposits from third parties or using another person's account are strictly prohibited.

4.2 Withdrawal

Withdrawal requests will be processed by the g118 finance team following standard security checks. Users must ensure all wagering requirements associated with any bonus have been met before submitting a withdrawal request.

• Withdrawals are processed to the same payment method used for the deposit.
• Daily and weekly withdrawal limits may apply depending on your account level.
• Platinum and Diamond VIP members enjoy priority withdrawal processing.
• G118 reserves the right to request additional documents before approving withdrawals that exceed certain limits.

5 Bonuses & Promotions

G118 offers a variety of promotions and bonuses to new and existing users. All bonuses are subject to wagering requirements that must be fulfilled before any bonus-related wins can be withdrawn.

5.1 General Bonus Terms

• Each bonus may only be claimed once unless otherwise stated.
• The wagering requirements for each bonus are clearly stated on their respective offers page.
• Bonuses cannot be transferred between accounts or directly converted to cash.
• G118 reserves the right to cancel bonuses if there is evidence of abuse or fraud.
• Only one active bonus is allowed at any given time unless otherwise stated in the promotional terms.

5.2 Welcome Bonus

The g118 welcome bonus is exclusively for new users registering for the first time. Users who previously held an account or who register using the same details are not eligible to claim this bonus.

5.3 VIP Program

Eligible members to join g118 VIP Programme eligible to receive additional benefits including weekly cashback, personalised bonuses, and other exclusive privileges. Full terms of the VIP programme are available on the VIP page.

6 Game Rules

All games available on the g118 platform are subject to their respective rules as set by the relevant game providers. Users are responsible for understanding the rules of each game before placing bets.

• All game results are final and cannot be disputed once a round has been completed.
• In the event of a technical disruption during gameplay, g118 will take appropriate action based on server log data to resolve the situation.
• G118 is not responsible for any losses arising from internet connection disruptions on the user's end.
• The use of automation software, bots, or third-party tools to influence game outcomes is strictly prohibited.

7 Prohibited Activities

G118 users are prohibited from engaging in the following activities. Violation of any of the items below may result in account suspension or closure and forfeiture of the associated account balance:

• Multiple accounts: Registering or operating more than one account under your own name or that of a family member residing at the same address.
• Bonus abuse: Exploiting loopholes in bonus terms, colluding with other users to gain unauthorized advantages, or making repeated deposits and withdrawals solely to claim bonuses.
• Money laundering: Using the g118 platform for money laundering or any other illegal financial activity.
• Identity fraud: Registering using false personal information or details belonging to another person.
• Use of bots and unauthorized software: Using any software, scripts, or automation tools to gain an unfair advantage in games.
• Intrusion attempts: Any attempt to access the systems, databases, or accounts of other users without authorization.

8 Account Closure & Suspension

8.1 By User

Users may close their account at any time by contacting g118 customer support. Prior to closure, all active bonuses will be cancelled and any remaining real money balance will be processed for withdrawal once all necessary checks are completed.

8.2 By g118

G118 reserves the right to suspend or close a user's account without prior notice in the following cases:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity or money laundering.
• Failure to complete KYC requirements within the stipulated timeframe.
• Accounts that have been inactive for an extended period in accordance with g118's internal policy.

9 Liability Limits

G118 provides its services "as is" and makes no express or implied warranties regarding the uninterrupted availability of the platform. To the extent permitted by law, g118 shall not be liable for:

• Any indirect, consequential, or punitive losses arising from the use of the platform.
• Losses arising from technical disruptions, system maintenance, or factors beyond g118's control.
• Actions or inactions of third parties, including payment providers and game providers.
• Losses incurred as a result of the user's failure to follow recommended account security practices.

G118's total liability to any user shall not exceed the net deposit amount made by that user in the 30 days preceding the claim.

10 Responsible Gaming

G118 takes problem gambling seriously and is committed to providing a safe and responsible gaming environment. We offer the following self-control tools to all users:

• Deposit limits: Set daily, weekly, or monthly deposit limits to manage your spending.
• Session time limits: Limit the time spent on the platform each day.
• Self-exclusion: Exclude yourself from the platform temporarily or permanently.
• Loss limits: Set the maximum loss limit you are comfortable with.

11 Terms Amendment

G118 reserves the right to amend these Terms and Conditions at any time without specific prior notice. The latest version will always be available on this page with an updated revision date.

It is the user's responsibility to check this page periodically to stay informed of any changes made. Continued use of the g118 platform after amendments are made constitutes acceptance of the revised terms.

For amendments deemed significant by g118, we will endeavour to notify active users via email or in-platform notification before the changes take effect.

12 Contact Us

If you have any questions regarding these Terms and Conditions or require further clarification on any section stated herein, please contact the g118 customer support team:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the corner of the platform.
• Email: [email protected]

Our team will endeavor to respond to all inquiries as promptly as possible. For issues requiring investigation, response times may be longer depending on the complexity of the case.