At g118, the fun of playing should always come with responsibility. We provide tools, guidance, and support to keep your experience positive and in control.
All these tools are free and can be activated directly from your account.
Set your own daily, weekly, or monthly deposit limit. Once the limit is set, the system will block any deposit that exceeds the amount you have specified.
Control how long you spend on the platform each day. When the time limit is reached, the system will alert you and can be configured to log out automatically.
Set the maximum loss amount you are comfortable with. Once the loss limit is reached, access to games will be temporarily restricted.
Need a short break? Activate a 24-hour, 7-day, or 30-day break. Your account stays active but access to games will be restricted for the selected period.
Long-term self-exclusion options are available from 6 months up to permanent exclusion. This is a serious commitment and cannot be reversed before the period ends.
Our trained g118 customer support team is ready to help you activate any of the self-control tools or provide the guidance you need.
Responsible gaming is more than a slogan — it's a mindset and a way of engaging with online gambling activities. At g118, we believe every user deserves to enjoy this platform as a fun source of entertainment, without it affecting their daily life, relationships, or financial stability.
Gambling, when done responsibly and in control, can be an enjoyable form of entertainment — much like watching a film or going to a concert. Problems arise when someone begins to lose control, gambles beyond what they can afford, or uses gambling as an escape from real-life problems. That is why g118 invests in systems and tools that allow users to maintain full control over their gaming experience.
As a platform trusted by hundreds of thousands of Malaysian players, we understand that our responsibility extends not only to users who play responsibly, but also to those who may need additional support. This Responsible Gaming Policy is part of our commitment to being an ethical platform that genuinely cares about the well-being of its users.
Important reminder: Gambling should be entertainment, not a way to earn income or solve financial problems. Always play with money you can afford to lose, not money needed for essential expenses.
All g118 self-control tools are designed to be easy to access and use. Here is a step-by-step guide to activating the tool you need:
Access the platform via the g118 website or mobile app using your existing login credentials.
Click the profile icon at the top right corner, then select "Account Settings" or "Game Controls" from the menu displayed.
Choose from the available tools: deposit limits, time limits, loss limits, temporary breaks, or self-exclusion.
Enter the amount or time period that suits your needs, then confirm your selection. The limit set will take effect immediately.
If you encounter any difficulties or need further guidance, the g118 support team is available via 24/7 live chat.
The limits you set will take effect immediately. Any request to increase increasing an existing limit requires a 24–72 hour waiting period as an additional protective measure. Limit reductions, however, take effect immediately.
Problem gambling often develops gradually, and users may not realize they have lost control. Here are warning signs to watch out for — whether in yourself or someone you care about:
Gambling with money meant for essential needs such as rent, utility bills, or food.
Constantly thinking about gambling even while doing other activities, or feeling restless when unable to gamble.
Attempting to "win back" money that has been lost by continuing to gamble more — behaviour known as chasing losses.
Lying to family members or friends about how much time or money you have spent gambling.
Neglecting work, family, or social responsibilities due to excessive gambling activity.
Borrowing money from others or using credit to fund gambling activity.
Feeling that gambling is the only way to have fun, escape problems, or cope with the pressures of daily life.
If you recognise two or more of the signs above in yourself, we encourage you to activate the g118 self-exclusion tool and seek professional support. Contact our support team for further guidance.
Here are some practical tips to help you maintain a healthy and enjoyable gaming experience at g118:
We will not target advertisements at users who have activated the self-exclusion tool.
We restrict platform access to users aged 18 and above through strict KYC verification.
Our team is trained to identify users who may need help and to offer support proactively.
We continuously invest in technology to improve the effectiveness of our self-control tools.
Set your maximum deposit amount on a daily, weekly, or monthly basis.
Manage how long you stay on the platform with automatic reminders when your limit is reached.
Set the maximum loss amount you are willing to absorb within a given time period.
Exclude yourself from the platform for a set period or permanently if needed.
The g118 support team is ready to help you activate self-control tools or answer any questions related to responsible gaming.
Responsible gaming isn't just about the individual — it's about building a healthy and sustainable player community. g118 believes that a good online gambling platform doesn't just offer entertaining games, but also plays an active role in ensuring a more responsible gambling ecosystem overall.
We actively monitor usage patterns that may indicate signs of problem gambling, and our team is trained to reach out to users who may need support before issues become serious. This is not unwanted interference — it is part of our responsibility as a platform that genuinely cares about its users.
Beyond technical tools, g118 is also committed to educating its users on the fundamentals of responsible gaming. We believe that users who understand how casino games work — including concepts like house edge and RNG — will make smarter decisions and play more safely. To us, a user who plays with awareness and responsibility is the best kind of user we could have.
Remember: Playing at g118 should feel fun and entertaining. If it starts to feel like stress, a burden, or an obligation — that is a sign it is time to take a break and seek support. We are here for you.
Register a g118 account today and enjoy a safe, controlled, and enjoyable gaming experience backed by our best-in-class self-control tools.